Milestones Resource Files - Managing Services Family

Milestones Resource Files - Managing Services Family

The following resource files for the Managing Services family of Milestones (all files are in Adobe PDF format) are available at the bottom of this page:

After Bristol - putting patients at the centre

Assessing and managing risk

Care of an appropriate standard

Communicating through diagrams

Getting people involved

Influencing others

Mapping relationships

More management charts and diagrams

Planning change with service users

Planning routine work

Presenting information about your service

Private and public partnerships

Quality standards for providers of home care services for people with dementia

Rolling out the children's National Service Framework

Supervision

The case of PFI

The comfort of small things

The reward for saving children's lives

The use of the EFQM model of business excellence as a framework for cultural and organisational change in Cheshire Social Services

Twenty-four ideas for redesigning a healthcare process

Understanding 'self' in a sea of change

Using diagrams from the course materials in assignments

Waterhouse watershed

Who are your customers?

For further help or information please contact milestones@ihm.org.uk

Acknowledgements

Grateful acknowledgement is made to the following sources for permission to reproduce material:

Text

Coulter A (2002) 'After Bristol: putting patients at the centre', British Medical Journal Vol 234 pp 648-651, 16 March 2002. With permission from BMJ Publishing Group; Carr S (2000) 'The comfort of small things', Health Service Journal, Vol 111, No 5696, 16 March 2000, EMAP Public Sector Management; Farrant A (2003) 'A sure start for reforming children's health services', Primary Health Care, Vol 13 No 6 July/August 2003; Introductory Guide to NHS Finance in the UK (2002). By permission of Healthcare Financial Management Association'; Ruane S (2002) 'Public private partnerships - the case of PFI' in Glendinning C et al. (eds) Partnerships, New Labour and the Governance of Welfare, The Policy Press; Smale G (1998) 'Understanding "self" in the sea of change', Managing Change Through Innovation, The Stationery Office. Reprinted by permission of the National Institute for Social Work. Copyright (c) 1998 The National Institute for Social Work; Eaton L (2000) 'Waterhouse watershed', Health Service Journal, Vol 110 No 5693, 24 February 2000. Copyright (c) 2000 Lynn Eaton; Mills P (2000) 'Violence, abuse, death threats: the reward for saving children's lives', The Argus, 10 March 2000, Newsquest (Sussex) Ltd 19 March 2004. Getting People Involved: Working towards a joint approach to community user, carer and citizen involvement across Wakefield district. By permission of Wakefield West NHS Primary Care Trust; Painter A and Johnson G 'The use of the EFQM model of business excellence as a framework for cultural and organisational change in Cheshire Social Services', Cheshire Social Services Department; Home care services for people with dementia: quality standards, Alzheimer's Society, 2001. (This is an extract from a fuller publication: Home care services for people with dementia: quality standards, Alzheimer's Society, 2001.)