We are the leading independent membership organisation for managers and leaders commissioning, delivering and supporting health and care in the UK and across the world, supporting personal and professional development and driving change to improve health and well-being for all through quality management. 

Our mission here at the IHM is to work with you to identify and provide the resources, support and opportunities you need to be your best selves, connecting with other membership organisations and professional bodies to enable us all to get the very best out of our collective expertise and resources.

Whether you’re a current member or thinking about joining, please contact us today  to let us know how we can support you and your teams to be and to feel at your best.



I was delighted to accept an invitation earlier this week from Williams Medical Supplies to facilitate a workshop with a range of primary care practice managers gathered from the West Midlands area at Edgbaston cricket stadium. A splendid speaker called Nigel Risner worked with the audience prior to my workshop session and something that he did provoked today’s editorial content.

Nigel divided the room of practice managers into two – Team A and Team B and then produced a £20 note. He then announced that Team A would bid first in an auction for the £20 note. They bid £1 and then Team B bid £19, before Team A declined to bid further. It was then Team B’s turn to go first. They bid £1 and then Team A bid £19. You hopefully get the gist.

The key learning? At no stage had Nigel told the audience that the exercise was competitive, yet each team had automatically assumed that it was and had actively sought to ensure that their opponents couldn’t ‘win’. He then asked how the teams might have approached the exercise if they had considered how both could ‘win’ by acting collaboratively and trusting each other to act in the group’s best interest. Do write in if you think that you have a solution!

There’s a fabulous book which many of you will have read called ‘5 Dysfunctions of a Team’ by Patrick Lencioni. The book is a fable about a newly appointed female tech CEO in Silicon Valley and how she addresses the issue of teamship in her new company. At the foundation of the 5 dysfunctions she identifies is ‘absence of trust’ and the assertion that, without trust, no leader can achieve sustainable success.

So, the big question is ‘how does a leader boost trust’? From various sources, here’s a range of ideas:

  1. Demonstrate genuine concern for the well-being and success of your followers. Key word is ‘genuine’. Show them that, at the heart of your motivation is a desire to see them succeed.
  1. DWYSYAGTD-ET. No, I haven’t swallowed a Welsh dictionary. Do What You Say You Are Going To Do – Every Time. Develop a rock solid reputation for this, whatever the personal consequence of doing so. Its called Integrity.
  1. Wear your values, principles and ethics on your sleeve, and be prepared to defend them to the hilt, fighting to preserve them if necessary. We are all ultimately judged by the extent to which our behaviour matches our values. Compromise at your peril.

Trust – it is at the very heart of high-performance leadership and management and you should be prepared to crawl naked over broken glass to find any means of boosting it between yourself and the people you lead. Moreover, whilst your reputation arrives on foot, it can leave in a Lamborghini. Doing the easy thing at moments of challenge is when you most risk hearing the sound of screeching tyres.

Have a super weekend.

Jon Wilks

Chief Executive

Institute of Healthcare Management


The Institute of Healthcare Management has partnership agreements with the following membership organisations:

It is the mutual aim of the Institute and each partner membership organisation to promote and support excellence in healthcare and by working together we can achieve more and therefore make greater progress.

Where opportunities arise, the IHM and each of the above organisations have agreed to work together to share access to activities and resources which support our members and their professional communities. This will, for example, include:

  • Events, workshops & conferences
  • On-line webinars, podcasts & videos
  • Focus groups, research reports & insights / analysis
  • Education programmes & exchanges
  • Networking events for the purpose of learning & understanding

The partnership agreements recognise the independence of each organisation and seek to create an environment of working together to achieve better health and social care.

For further information please contact: contact@ihm.org.uk


Membership of IHM brings real professional benefits developed to meet the changing needs of the healthcare sector.

We welcome anyone with or progressing towards, a management role in an organisation which commissions, provides or supports health and care (in its broadest sense). Our diverse and inclusive membership includes managers from the NHS, social care, public health, private sector, military, charity and voluntary sectors, as well as a thriving overseas representation – across all management levels and disciplines.

Our membership options include reduced rates for students and retired members. We also offer Corporate membership.

The IHM is going from strength to strength with over 600 new members having joined us in the last few months alone.  So why not join us today and start enjoying the benefits your membership can bring?

Please click on the image below to see a short message from Roy Lilley about how we should “all rise to the challenges ahead together”

IHM Members – is your contact information up to date?

Holding accurate and complete contact information for you will enable us to manage your membership efficiently and to provide you with the resources and services you need to be your best selves.

Please click here to find out how to check and update your profile!


Give your career a boost with the  IHM Fellowship Programme

  • ILM Level 5 Diploma in Leadership & Management
  • MSc Global Healthcare Management – Senior Leaders Master’s Degree
  • IHM Senior Manager ILM Level 7 Diploma in Leadership & Management

The ILM Level 5 Diploma and the MSc are both eligible for the Government Apprenticeship Scheme. At present, the Government Apprenticeship Scheme does not include the Level 7 qualification.

For further details of this exciting personal development programme please click here or contact us for more information.


There’s Room at the Top – a Fast-Track Guide to writing a CV (Bragging with a purpose!)

The NHS is undergoing another big change.

The chances are you will be put in a position where you’ll have to apply for the job you are already doing or perhaps move on. Either way you’ll need a CV – the right CV.

Roy Lilley has produced an easy to read guide to help you produce a tailored CV to get the job of your dreams, or to ensure you keep your existing one!

IHM members can have an exclusive preview of this invaluable guide to CV writing by  clicking here.



As health and social care managers, doing the very best you can for the people you serve is what gets you out of bed in the morning.   Here at the IHM we recognise that  in order to be your best selves you need support from like-minded professionals who share the same values, which is why the IHM is here to provide you with a resource, a place to share ideas and a source of networking –  and now is the ideal time to join.

Up until the 29th February 2020 we are offering IHM membership at significantly discounted rates to all NEW members:

  • Full membership for £80 + VAT instead of £130 + VAT
  • Associate membership £80 + VAT instead of £130 + VAT
  • Retired membership £30 + VAT instead of £36.60 + VAT
  • Student membership £20 + VAT instead of £40 + VAT

To take advantage of this offer please click here and enter the relevant coupon offer code in the Discount Code box.

Further information about the advantages of joining the IHM and the criteria for membership can be found here.


On the upcoming list of things to do for 2020 will be the NHS response to the recommendations arising from the Kark Review and the potential for regulating managers.

Some sort of regulation looks inevitable and a recent survey of IHM members tells us that this would be welcome.

We have responded, with the help of Sir David Dalton and others, by developing and launching the IHM Code of Practice, which, as of January 2020 will become a requirement of membership and an obligation for all members. 

We are represented on the Kark Review group and intend to continue that work in whatever form it takes in the future.

We think it is important that IHM members are identified as committed, ethical professionals, who bring to their work a strong sense of vocation and professionalism.

As a member you will know that you have full control of your personal data through your membership profile page and can share your CV, and other personal information, using your unique IHM member number and importantly, demonstrate you have agreed to the obligations of membership including the Code of Practice.

The IHM is the only manager-membership organisation that is committed to a code of practice and leads the way in working towards higher standards in public life.

CLICK HERE to view the IHM ‘Code of Practice’ 


Working with our partners, Salix & Co, from 8am each week day you can get a ‘heads up’ on the latest health and social care news, views.

CLICK HERE for the IHM Daily Health & Social Care News


Births by parents’ country of birth – ONS

Statistician’s comment “In 2018, just over one in three children born in England and Wales had at least one parent who was born outside the UK. These parents could be long-time residents who moved here

10 October 2019|

IHM Leadership Arrangements

The Institute of Healthcare Management is pleased to announce that it will be strengthening and extending its operational and governance arrangements from 1st October 2019 with the appointment of a new Board. From 1st October'19

4 October 2019|

New sources and methods transforming GDP

The Office for National Statistics has today published indicative revisions to quarterly gross domestic product (GDP) for 1997 to 2016 that will first be included in headline estimates from the end of September 2019. The

21 August 2019|